As a service provider, there are many reasons why you need to automate customer connectivity and data extraction. You probably want to rapidly onboard new customers without having to build (and maintain) bespoke integrations every time. You want to provide customers visibility into their requests and remain connected with them - even if they change tools. Perhaps you're looking for a secure way to automate sharing analytics, reporting, and benchmarking data with your customers and to deliver new value-added services such as migration and upgrade assistance.
At Perspectium, we help service providers move tens of millions of records every day - for a variety of reasons. And we offer the ONLY way to do this using your existing tools, with an almost insignificant performance impact.
eBooks
Download the "Unrivaled Guide to Data Integration for Service Management"
Video
Listen to "ZURICH" explain how integration is inevitable for a growing company
White Paper
Learn about the "federated system of record" and why it is considered the brain of service management
Case Study
Read how "ServiceNow" replicate more than 13 million transactions to SAP/HANA every day!
Automated Customer Connections
Perspectium Service Gateway helps you onboard new customers, and provide them with visibility into their requests, knowledge sharing and more - all within their existing ITSM tool - for an excellent customer experience.
Deliver New Value-Added Services
Perspectium products give you new ways to deliver value to your customers. You can adopt a business model around your ServiceNow practice that generates recurring revenue while leveraging best-in-breed data solutions as your own.
Amplify the Value of Your Service Data
Perspectium DataSync securely extracts data from your ServiceNow instance to deliver added value to you and your customers in the form of analytics, benchmarking, knowledge sharing, catalog management, business intelligence and more!
More than Integration
This is much more than integration ... it's Automation
Automation means that you can auto-create schemas and keep them in sync. It means that you can automatically discover data relationships (even hierarchical ones) between related items. It means that you can transform data at the source, and then distribute that data to multiple destinations. Automation also means your data movements are secure, auditable, highly available and monitored for throughput 24/7.
Helping MSPs at Every Step of the Customer Lifecycle
Service Quote
Protect Your Margins
Calculate pricing using known, predictable costs
Service Sale
Reduce Cost
of Sale
Alleviate security & privacy concerns and demonstrate best-practice blueprint approach
Service Implementation
Deliver Revenue Faster
Rapidly onboard customers - import knowledge articles, CMDB and more
Service Delivery
Avoid SLA & OLA Penalties
Ensure customer connectivity with guaranteed version compatibility
Service Enhancement
Upsell for More Revenue
Deliver additional services like benchmarking, migration, backup, upgrades & more
Service Renewal
Increase Renewals
With SLA reporting and performance dashboards