Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ITSM Best Practices: A Guide to Optimizing IT Service Management
Following ITSM best practices is crucial in today’s digital age. IT Service Management (ITSM) platforms and the data they generate and store play a crucial role in ensuring organizations can deliver high-quality, efficient, and cost-effective IT services. However, implementing ITSM and utilizing ITSM data effectively requires a deep understanding of ITSM best practices – including integrations – that streamline operations and drive continuous improvement. In this post, we will dive into the top ITSM best…
Integrating ServiceNow with Business Intelligence Solutions
Integrating ServiceNow with Business Intelligence solutions can help organizations extract more insight and value from the platform. ServiceNow is widely known as an IT service management platform, designed to streamline workflows, automate processes, and improve operational efficiency. While the platform provides some built-in analytics and reporting capabilities, it is not a full-fledged business intelligence (BI)…
Top 7 Tech Trends for ServiceNow Users in 2025
With a solid understanding of the top tech trends for ServiceNow users, organizations can ensure they make the most out of their ServiceNow investment in 2025. In 2024, AI wasn’t just making headlines—it became a core part of how businesses operate. Automation got smarter, workflows became more efficient, and AI-driven insights began influencing everyday decisions….
ServiceNow Best Practices for Integration Error Handling
When integrating ServiceNow with other systems, one of the most critical considerations is integration error handling. Whether you’re connecting ServiceNow with external applications, cloud services, or legacy systems, error-free data replication is key to maintaining smooth business operations. However, despite your best efforts, errors inevitably occur in integrations. How you handle those errors can make…
ServiceNow GenAI Overview: FAQs, Features, Use Cases, and Limitations
ServiceNow GenAI capabilities bring the organization closer to its goal of providing a “platform of platforms”. However, the platform’s AI capabilities are not limitless. A comprehensive understanding of ServiceNow’s GenAI—its strengths and limitations—is essential for organizations seeking to realise the full potential of AI in the enterprise. This post will explore what ServiceNow GenAI can…
A Guide to ServiceNow Data Integration: Key Steps for Success
ServiceNow data integration solutions help organizations use and store data generated by the platform more efficiently. While ServiceNow aims to provide a “platform of platforms” that replaces various solutions supporting ITSM with a single, broadly capable platform, not all of its users want to abandon their specialist and purpose-built, third-party solutions. For such organizations, maximizing…
How to Unlock the Full Potential of AI Service Management with Data Replication
AI Service Management (AISM) is the process of integrating artificial intelligence (AI) technologies into service management processes to improve efficiency, automate routine tasks, and enhance decision-making in IT and business operations. Use cases including AI-driven automation, intelligent chatbots, and predictive analytics allow organizations to improve service efficiency and enhance employee and user experiences. However, despite…
How to Speed Up a ServiceNow Table Search: The Ultimate Guide
If you’re desperate for a guaranteed way to speed up a ServiceNow table search, you’re not alone. In the fast-paced world of IT service management, efficiency is key, and slow table searches in ServiceNow can significantly impact productivity. Whether you’re a ServiceNow administrator, developer, or user, finding ways to optimize your platform’s search capabilities can…
RPO and RTO in ServiceNow
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are essential concepts in disaster recovery. An awareness of RPO and RTO helps organizations define recovery goals and refine the strategy in place to ensure they are met to mitigate the impact of disaster. Such an awareness is essential for organizations using ServiceNow. Many organizations are…
Using ServiceNow Backups to Train AI
Using ServiceNow backups to train AI models is one of many inventive approaches organizations are employing to provide AI solutions with large amounts of quality data. This blog post explores why ServiceNow backups in particular are useful for training AI models and the challenges organizations face when adopting the approach. Table of contents: Why Use…
ServiceNow Instance Data Replication: Features, FAQ and Alternatives
The ServiceNow Instance Data Replication (IDR) plugin allows users to replicate data between ServiceNow instances. It supports both one-to-one data replication and one-to-many, meaning users can synchronize the data in the primary (producer) instance with a consumer instance or instances. Consumer instances could be other ServiceNow instances within an organization, or even ServiceNow instances within…
Backup Solutions for ServiceNow: The Best Options for Your Business
Many organizations find that purpose-built backup solutions for ServiceNow are better suited to their requirements, than the backup capabilities provided by the platform. ServiceNow often hosts sensitive and regulated data. It is also a business critical solution that organizations often rely upon to deliver services to customers and employees. As such, organizations must ensure they…
The ServiceNow Data Archiving Plug-in and its Limitations
The ServiceNow Data Archiving plug-in has a number of limitations that lead organizations into implementing an alternative archiving solution. An understanding of such limitations can help organizations decide between ServiceNow’s in-built data archiving capabilities and purpose-built archiving solutions. Table of contents: What is the ServiceNow Data Archiving Plug-in? ServiceNow provides archiving capabilities via its Data…
