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Service Intelligence with AWS

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.

At Perspectium, we work with AWS to simplify and standardize the sharing of process and data from siloed business frameworks, to discover and create compelling new business values for our customers. 

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Service Intelligence

The combination of Amazon Web Services with Perspectium allows us to jointly deliver Service Intelligence. Service Intelligence elevates service management - using on-demand technology to make it faster, smarter and more automated.

Whether you are using machine learning to automatically assign tickets; intelligent routing to get work to the right place; or on-demand databases to consolidate data for analytics and compliance, Perspectium and AWS will get you there.

On-demand Data Analytics

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  • End-to-end provisioning into your AWS account via AWS/ServiceNow Catalog
  • Preconfigured to load specific data sets and automatically create and maintain schema
  • Both batch load and scheduled bulk load are available
  • Create real-time data feeds for data analysis, dashboarding and BI tools
  • Enable big data input for backup and corporate governance

Intelligent Incidents

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  • End-to-end provisioning into your AWS account via AWS/ServiceNow Catalog
  • Preconfigured to batch train from ServiceNow incident data
  • Ready to use ML model that can be customized to deliver predictions for your processes
  • Automatically route incidents, requests or changes to target system or service provider
  • Keep information in sync between systems post-routing to ensure that everyone knows what's going on

How Can Service Intelligence Help Your Business?


In this short video, David Loo explains how Perspectium and AWS work together to create Service Intelligence and extend your service management processes on-demand.

Then, Joseph McKittrick provides a demonstration of On-demand Intelligent Incidents - including automatic routing of incidents from ServiceNow to Jira.

 

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automating processes and engaging better with their suppliers.

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